VetRub customer policy
We carefully pack every VetRub order for your pet’s care. For hygiene and product-safety reasons, our products cannot be returned or exchanged after delivery.
Last updated: October 3, 2026
All VetRub products are non-returnable and non-exchangeable after delivery. We do not accept returns for a change of mind, an incorrect product selected by the customer, personal preference, or a product that has been opened or used.
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. Please include your order number, a clear description of the issue, and photographs or an unboxing video showing the product and packaging. Our team will review the request and, where appropriate, arrange a replacement or refund.
Approved refunds are issued to the original payment method after review. Processing time depends on your bank or payment provider. A replacement may be offered instead of a refund when the same product is available. We do not reimburse items returned without prior approval.
Contact us as soon as possible if you need to request an order cancellation. Cancellation is not guaranteed once an order has been processed or shipped. Shipped or delivered orders remain subject to this returns and exchange policy.
For help with a damaged, defective, or incorrect order, email vetrubinfo@gmail.com or call +91 9752733999.